Frequently Asked Questions


Cancellations due to COVID-19

In case a passenger cannot use the service due to unforeseeable and uncontrollable reasons beyond their control (force majeure) they have to inform the service provider without delay, in which case the fare already paid will be fully reusable within one year. The passenger has to pay compensation for damages caused by the unreasonable delay of this informing.
In case of legal or public authority measures (e.g. in order to prevent an epidemic or as a direct consequence of one) introduced after the time of the order put extra load on one of the parties (e.g. travel restrictions, quarantine), the parties will use the force majeure provisions.

Can I buy my ticket on the Beer Bus?

You can only buy tickets online or from one of our street promoters. The most convenient way to buy your ticket is to buy it online.
We will need a 14€/ticket deposit from you, and the remaining price should be paid on spot by cash.

What happens if I cancel my reservation?

In case a passenger forgoes the service at least 5 days (120 hours) before the start, the fares they paid will be fully reusable within one year. In case of forgoing the service within 5 days fares will not be refunded and neither can start time be modified.

I am a wheelchair user. Can I use the Beer Bus?

Please keep in mind that the Beer Bus is not a low-floored vehicle. In this case, a wheelchair-user passenger can only use the bus if they have a folding wheelchair and have someone with them who can carry them to the bus.

Can I bring my pets on the Beer Bus?

The Beer Bus is not very suitable for animals, therefore we would like to ask everyone not to bring their pets or any live animal on board.

Can I reduce the number of our group?

You can cancel your trip 5 days (120 hours) before departure. You can change the number of participants as you wish 5 days before departure.
You can also change the number of participants between 5-2 days before departure, however, in this case, you can only decrease the number of participants with max 50%. (i.e. if you booked 10 tickets for your group and want to cancel some of the tickets, you can only cancel 5 of them).
Deposits from canceled participants will be deducted from the final amount that you have to pay on site. Cancellations that happen less than 48 hours before departure cannot be refunded.

Can we drink anything else other than beer on the Beer Bus?

Yes, you can also add prosecco which will cost 6€/bottle. If you want to buy proseccos with your ticket, you must inform us at least 48 hours before the tour. Adding prosecco is easy: while booking the ticket, you have to give the exact number of proseccos you want to have on board.
You can also drink your own water and/or soft drinks on the bus.

What happens if I’m late?

Please arrive at least 5-10 minutes before your booking time! The bus cant wait for late arrivals, because it has a strict timetable. If you arrive late, we can’t accept your ticket for another tour and you have to buy a new one for a later journey.

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